How can we help you?
I entered the wrong reference, is there something I can do?

An incorrect reference won't stop your transfer from being delivered and isn't usually a problem at all from our side.

In case you are paying a business or the recipient has asked you to send a specific reference in your transfer and the transfer is still on "Pending" status, then you can cancel this transfer by yourself and set up a new transfer with the accurate reference.

If the payment is already completed and executed, unfortunately we don't have any option to reverse or edit the payment.

If you don’t have the ability to cancel the transfer and the payment has already been executed, we highly recommend contacting whoever you’re paying and send them a payment confirmation from Wittix where they can review all the transaction details and they will be able to tell you if an incorrect reference is a problem.

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Wittix UAB (Registration No. 304900982) is licensed and regulated by the Supervision Service Department of the Central Bank of Lithuania and granted electronic money institution licence No. 48, with a payment system participant code No. 33000, that conducts business under the laws of the Republic of Lithuania.

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