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How can we help you?

Get the answers you need for any issues or questions you may have. Our Help centre is here to provide support and solutions for you.

How can we help you?

Getting Started
How can I add money to my new Wittix Account?How long does it take money to reach my Wittix account?How to verify my identity when opening Wittix account?
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My Profile
How can I change my login phone number?How can I change my email address?What should I do if my identity verification fails or is taking longer than expected?
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Accounts
Why is my account application not eligible?When does my billing period start?Does PayPal work with my Wittix account?
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Account Features
Where can I find my IBAN reference letter and IBAN details?How can I add team members and roles to my business account?How can I restrict my account login by IP?
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Business Account
What types of business entities does Wittix support?What does operational address and proof of physical presence mean?Which business activities are not supported by Wittix?
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Transactions
Why are my transfer still on pending status?Why hasn’t my balance been updated after a bank transfer?What does "Supporting Document" mean when doing new transfer?
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Affiliate Partnerships
How can I contact Wittix about partnership opportunities?Why should I partner with Wittix?What is Wittix and how does it work?
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Cards
What cards does Wittix offer?How can I order a card?How much does the card cost?
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Technical Issues
Why am I not receiving the SMS verification code despite my mobile number being correct?Why am I experiencing browser issues when using Wittix?What should I do if I changed my phone number and no longer have access to the old one?
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More
How does Wittix keep my funds safe?How long does Wittix store my personal data?Media Enquiries
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